We know as well as you do that bad quality goods is bad business which is why we ensure that every umbrella is checked over before it leaves us and is delivered to you. If you are not happy with the quality of the goods and you are still within 28 days of purchase, we’ll offer you an exchange or your money back.

We always want to hear from you on your thoughts and opinions of the project, feel free to use the contact form to tell us what you think – good or bad.

Returning a product is very simple. Please email us at counsel@joiumbrellas.co.uk with your fault and we will address your problem in the best way possible. When sending the umbrella back, so that you can track your return, remember to get the Post Office to give you a receipt of postage. We will refund the full cost to your credit card as soon as we receive your package.